How to submit a ticket through the portal:

  1. To navigate to the support ticket entry screen.
  1. Click Submit a Ticket from the dashboard.

2. Fill out the Ticket form.

    1. Enter Subject.  A headline description of your problem or request.
    2. Enter Description. Supply details of your problem or request. Provide as much information as possible, including the pages, tiles, account name, workflow, menus, etc. you clicked prior to encountering the problem.
    3. Select Region/Zone.  
    4. Enter Contact Phone.
    5. Enter Steps to reproduce the issue. Provide as much detail as possible.
    6. Add Attachments. Include any attachments that help provide insight into the problem, such as a screenshot.

    3. Click Submit.


    How to check the status of your tickets:

    1. To navigate to the support ticket entry screen.
    1. Click Submit a Ticket from the dashboard.

    2. Click on your name in upper right-hand corner.

    3. From the drop down, select My activities.


    A table of open requests appear.  You can select between My Requests and Requests I'm CC'd on.

    4. Click on the request Subject to view and update details of the request.


    Ticket status